Our 100% Guarantee
We love what we do. We love helping people, and with our experience with computers and IT experience & knowledge, we are able to provide help at an affordable cost to customers across the region.
*Our primary guarantee is that if we can't fix it, you don't pay. If, for whatever reason, your computer issue is not fixed or repaired, you will owe nothing.
One of the core focuses of our company is customer service. If the job isn't done well or done right the first time, then it shouldn't be done. We pride ourselves on our excellent customer service. For example, there are many ways to contact us; phone, e-mail and fax. See our contact information page for all the details.
Another one of our core focuses is "dissemination of information." In addition to performing services for customers, we also believe in educating and informing. With that idea, see our self-help section.
With our entire product and service line, we strive to be the very best and give you the best experience. If we have performed a service for you and you aren't totally satisfied, we have a 30-day money back guarantee. Likewise, any products we have provided for you are also eligible for a complete refund (within the warranty period) if you're not totally satisfied or if the product is defective. The parts we pick for your PC are personal--we don't carry stock on many items, so all part purchases are selected on an individual basis.
While we do advertise in print and on the Internet, our primary and most valuable form of advertising comes from our reputation, and 'word-of-mouth' references by customers to their friends and family. This is why we value customer service and our guarantee so much that we say: "If you're not happy, we're not happy. Seriously."
Things to Remember About Us
- Much of our business comes from personal referrals from one customer to the next. In this sense, it is in our best interest to fix your computer the right way, so you have a computer you can count on, and a computer repair company you feel comfortable recommending to others.
- We do all the pickups and the returns - free.
- We're a official California S Corporation, not a "rinky dink", second-rate operation.
We thank you for checking out our space on the web. Please e-mail or call us with any questions you might have.
Thank You.
Sincerely,
Joseph Salazar
Vice President
